Our staff will do their best to accommodate whenever possible, an earlier check-in cannot be guaranteed. Early check-in is subject to availability.

Please be advised that the property does not offer luggage storage services. We are unable to hold bags before check-in or after check-out, so we kindly recommend planning accordingly.

Please note that we are a boutique hotel that has three buildings within a short walk of one other. The room/building assignment is based upon availability at the time of arrival. The addresses of our buildings are as follows:

• 7500 Collins Avenue, Miami Beach, FL 33141 (main building)
• 7600 Harding Avenue, Miami Beach, FL 33141
• 240 76th Street, Miami Beach, FL 33141

Parking in South Beach can be difficult. Self-parking is very limited at the property (7500 Collins Ave, Miami Beach, FL 33141) and is on a first come first serve basis. The cost is $15 per day plus tax. The spots cannot be reserved ahead of time and are subject to availability at the time of arrival. There is only a handful of spots therefore we encourage guests to seek alternative options. For the public parking garage fees and information please visit this link provided by the City of Miami Beach. It's free to park on the street on Harding Ave and the area west of it. Always check for posted signs. Metered parking is available near Collins Ave with ParkMobile app. In general, because the area is so popular, parking in Miami Beach is a challenge. We advise our guests to avoid renting a car. Most places are within walking distance and Uber or Lyft are a popular choice for longer trips.

We do not offer transportation but our guests often use Uber or Lyft ride sharing apps. Taxi is available at the airport as well.

You have to be at least 21 years old and have a valid major credit card for the $100 hold and a matching government-issued photo ID to present upon arrival.

We are a pet friendly hotel. A maximum of 2 dogs, 25 lbs. and under each, are welcome per stay. A $250 non-refundable cleaning fee is required. This fee is waived for certified service dogs. If your pet is a service animal, please provide the necessary documentation upon check-in and we will waive the $250 pet incidental hold. Service animals can never be left unattended in the room. Pet must be accompanied and leashed at all times. The registered guest will be held accountable for any compensation to be given to another guest due to the inconvenience caused by a registered pet or service animal on our property while renting a room from us.

We provide complimentary beach towels for our guests to use throughout their stay. Beach umbrellas and lounges can be rented directly on the beach.

A valid major credit card or debit card is required upon check-in for the $100 per stay incidentals hold. We accept Visa and MasterCard, Amex, and Apple Pay. We do not accept prepaid cards, Chime, or gift cards. Cardholder must be present.

When guests check out, the courtesy hold is released upon successful room inspection. You will not see a refund. The authorization is simply a hold of funds, so instead, you will stop seeing the initial authorization. The hold will disappear from your statement once your bank processes the release. If you used a credit card, as we recommended, it should take 3-7 business days for your bank to show the release. If you used a debit card, or for international transactions, your banking institution may take 2-3 weeks.

You can update your booking on our site if you made a reservation directly with us, over the phone, or on our website. Simply click on the "Book Now" button and then scroll to the bottom of the page. In the footer, you will see the " Modify/Cancel Reservation" link.
Click and proceed. If you made your reservation via a third party, the hotel cannot help because we do not have access to modifying or canceling bookings made elsewhere. Please contact the third party for any changes to your reservation.

Your cancellation policy is listed on the email confirmation you received. Typically, reservations made on our website or through our call center are subject to 72 hours cancellation policy. It's a penalty-free cancellation by 2 PM EST 72 hours prior to arrival (unless if you specifically booked a non-refundable rate). To cancel, please click on the "Book Now" button, then scroll to the bottom of the page. In the footer, you will see a link " Modify/Cancel Reservation".

Reservations made on third-party websites are often non-refundable or restricted. The cancellation policy for third-party bookings should be listed on the email confirmation you received from them. We recommend contacting the site where the reservation was made to clarify the cancellation terms. The hotel cannot help with cancellations of bookings made elsewhere.

Resort fees are common in Miami Beach. Our hotel charges a mandatory $30 plus tax nightly resort fee. It includes amenities such as free WiFi, complimentary use of beach towels, use of the pool, free happy hour as listed on our site under the Amenities section. If you book on our website, the resort fee amount is included in the grand total. Some third-party websites simply add resort fees in the fine print and guests end up paying "unexpected" fees at check-in time.

Our check-out time is 11AM. This allows our staff time to prepare and accommodate our following reservations. We have a late check-out fee option that varies depending on the current room rate and is available until 2pm. Please be advised that anything after 2pm is considered a full additional night and you will be charged accordingly.

We are a 100% non-smoking property. The penalty for smoking on-site is $250 and will be charged to the card on file.

We offer housekeeping service every 3rd day of your stay. In addition, we will remove trash and replace towels daily. Anytime during your stay, you may stop by the front desk to request additional items such as towels or amenities.

Yes — we accept packages up to 7 days prior to arrival. Packages must be addressed to the guest name on the reservation. Fees apply as follows:

• Under 1 lb – Free

• 1–5 lbs – $5

• 5–15 lbs – $10

• 15–25 lbs – $20

• Over 25 lbs – $35

• Oversized/Heavy – $150

Please note that long-term storage is not available, so we recommend scheduling deliveries to arrive during your stay.