Welcome to the Seaside All Suites FAQ's page! Below you can find answers to the most common questions our guests ask.
We receive many requests for early check-in. While our staff will do their best to accommodate whenever possible, an earlier check-in cannot be guaranteed. There is no need to send a special request as earlier check-in is subject to availability at the time of arrival on a first-come, first-serve basis. Early check-in fees apply ($20 an hour).
Due to liability and safety concerns, the hotel will not hold guests' luggage. The City of Miami Beach has the following helpful link.
Please note that we are a boutique hotel that has four buildings within a short walk of one other. The room/building assignment is based upon availability at the time of arrival. The addresses of our buildings are as follows:
7500 Collins Avenue, Miami Beach, FL 33141 (main building)
8320 Harding Avenue, Miami Beach, FL 33141
7600 Harding Avenue, Miami Beach, FL 33141
240 76th Street, Miami Beach, FL 33141
Parking in South Beach can be difficult. Self-parking is very limited at the property (7500 Collins Ave, Miami Beach, FL 33141) and is on a first come first serve basis. The cost is $15 per day plus tax. The spots cannot be reserved ahead of time and are subject to availability at the time of arrival. There is only a handful of spots therefore we encourage guests to seek alternative options. For the public parking garage fees and information please visit this link provided by the City of Miami Beach. It's free to park on the street on Harding Ave and the area west of it. Always check for posted signs. Metered parking is available near Collins Ave with ParkMobile app. In general, because the area is so popular, parking in Miami Beach is a challenge. We advise our guests to avoid renting a car. Most places are within walking distance and Uber or Lyft are a popular choice for longer trips.
We do not offer transportation but our guests often use Uber or Lyft ride sharing apps. Taxi is available at the airport as well.
You have to be at least 18 years old and have a valid major credit card for the $100 hold and a matching government-issued photo ID to present upon arrival.
We love pets, service dogs, and emotional support animals! Guests traveling with a pet will require an additional $250 pet incidentals deposit in addition to the standard $100 hold which we place on the card upon check-in. The deposit will be refunded upon successful inspection of the room. Pet must be accompanied and leashed at all times. The weight limit is 25 lbs. Service animals are exempt from pet deposits. Guest must provide valid documentation at the time of check-in. Dogs cannot be left unattended in the room. Upon arrival, the guest will be required to sign a waiver legally obligating him or her to cover any damages to hotel property including damages to the room, bedding, furniture, etc.
We provide complimentary beach towels for our guests to use throughout their stay. Beach umbrellas and lounges can be rented directly on the beach.
We require a $100 incidentals hold on your credit card during check-in, which is a temporary hold that reserves funds for any potential damages or incidentals during your stay. The hold is not a charge and is released within 24-hours of check out, upon a successful room inspection. Your financial institution will determine how soon the hold is released from your pending transactions.
You will not see a refund of $100. We did not charge the card. The authorization is simply a hold of funds, so instead, you will stop seeing the initial hold of $100. It will disappear from your statement once your bank processes the release. If you used a credit card, as we recommended, it should take 3-7 business days for your bank to show the release. If you used a debit card, it may take your bank 2-4 weeks.
You can update your booking on our site if you made a reservation directly with us, over the phone, or on our website. Simply click on the "Book Now" button and then scroll to the bottom of the page. In the footer, you will see the " Modify/Cancel Reservation" link.
Click and proceed. If you made your reservation via a third party, the hotel cannot help because we do not have access to modifying or canceling bookings made elsewhere. Please contact the third party for any changes to your reservation.
Your cancellation policy is listed on the email confirmation you received. Typically, reservations made on our website or through our call center are subject to 72 hours cancellation policy. It's a penalty-free cancellation by 2 PM EST 72 hours prior to arrival (unless if you specifically booked a non-refundable rate). To cancel, please click on the "Book Now" button, then scroll to the bottom of the page. In the footer, you will see a link " Modify/Cancel Reservation".
Reservations made on third-party websites are often non-refundable or restricted. The cancellation policy for third-party bookings should be listed on the email confirmation you received from them. We recommend contacting the site where the reservation was made to clarify the cancellation terms. The hotel cannot help with cancellations of bookings made elsewhere.
Resort fees are common in Miami Beach. Our hotel charges a mandatory $25 plus tax nightly resort fee. It includes amenities such as free WiFi, complimentary use of beach towels, use of the pool, free happy hour as listed on our site under the Amenities section. If you book on our website, the resort fee amount is $20 instead of $25, and it is also included in the grand total. Some third-party websites simply add resort fees in the fine print and guests end up paying "unexpected" fees at check-in time.
Our check-out time is 11 AM sharp. This allows our staff time to clean and disinfect the accommodation for the next guest. We sometimes have a later check-out available for $20 an hour after 11 AM and until 3 PM. After 3 PM it will be a full night charge. However, this option may or may not be available. The only way to guarantee a later check-out is to book the accommodation for an extra night ahead of time.
We are a 100% non-smoking property. The penalty for smoking on-site is $250 and will be charged to the card on file.
We offer housekeeping service every 3rd day of your stay. In addition, we will remove trash and replace towels daily. Anytime during your stay, you may stop by the front desk to request additional items such as towels or amenities.
We accept our guests’ shipped packages up to 7 days prior to their arrival. Guests will be charged $5.00 plus tax, per package, after the 5th package. Packages over 20 lbs will be subject to a $10.00 plus tax handling fee per package. Please purchase package insurance because we are not liable for damaged or lost packages. Guests are responsible for claiming their package(s) at the time of check-in and each time they receive a delivery notification from the carrier. You can request packages from 9:00 AM - 7:00 PM at the reception.
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